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Hello Wash AI-driven carwash customer support tool sees impressive results

The company says it has already saved customers more than $2 million and boasts a 100% call answer rate.

Shine brightest with all the dirt from the Car Wash industry

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Let’s Drive More Business Your Way!

👋Good morning! Hello Wash’s AI-driven phone answering service is providing significant benefits and savings for car wash operators that use it. Read how in this issue of the Car Wash Daily News email newsletter.

👉To give you an idea of what our daily newsletter has to offer, you can access all of its contents - including the long-form version of stories teased on the newsletter - until later this month. After that, as a paid subscriber, you can maintain full access. Otherwise, only short teasers and summaries will be available in the newsletter and on the Website.

We’re excited about offering a new addition to the media landscape to help publicize an underserved industry. I hope you keep reading.

Jim Utter
Director of Journalism/Editor in Chief
CW Daily News

Today's issue is sponsored by The Vita Agency — Let’s Drive More Business Your Way!

👉 We’d like your input! Have a story idea or would like us to receive your company’s press releases on your latest news? Email us at [email protected].

🔦TODAY’S SPOTLIGHT🔦

Hello Wash AI-driven carwash customer support tool sees impressive results

Hello Wash, which debuted as the first AI-driven customer support tool for car wash operators last year, has already been able to showcase impressive results for its clients.

The company, based in Minneapolis, Minnesota, provides an automated answering service powered by artificial intelligence that can provide efficient resolution of customer concerns through a centralized ticketing system.

“We’re already helping operators leverage the power of the platform to reduce support team workloads through intelligent, automated call processing that translates to real savings,” said founder Meddy Ali.

Read more here.

➥ SUMMARY

In 2024, Hello Wash was able to automate 74 percent of all calls that came in to car wash operators utilizing the service, which accounted for about 40 percent of the total workload of customer service teams.

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From operators to vendors, suppliers to service providers, we help car wash industry leaders grow and scale with confidence.


📩 Let’s Drive More Business Your Way!

*Please see the advertising disclosure at the bottom of this newsletter.

✂️SHORTCUTS✂️

   Editor’s Picks 👇

  • Hoffman innovateIT expands the national reach of sales staff: To assist in its efforts to serve car wash operators nationwide, Hoffman innovateIT Car Wash Equipment Company has expanded its sales staff. Founded in 2018, Hoffman innovateIT is a family-owned and operated leader in car wash equipment manufacturing, specializing in durable, operator-focused solutions for high-volume car washes. This expansion underscores Hoffman innovateIT's commitment to serving car wash operators nationwide and marks a significant milestone in the company’s continued growth. Read more here.

  • Ownership of Mighty Wash location in Waco available: SRS National Net Lease has listed the land and building housing a Mighty Wash car wash site in Waco, Texas, for sale. The site, which had its grand opening just last week, is listed at $5.8 million. The Texas-based car wash chain was founded in Lubbock in 2012 and operates 28 locations in New Mexico and Texas.

   Express Hits  🎯 

  • The AutoSpa Central Washington recently celebrated its grand opening of a new location in East Wenatchee, Washington. The $6 million facility features a 140-foot car wash tunnel as well as three self-service bays and a dozen vacuum hoses.

  • The Grapevine (Texas) City Council recently denied a zoning change request for a proposed Shammy’s Car Wash location. The zoning change was denied, along with a conditional use permit, during a joint meeting with the city’s Planning and Zoning Commission. Council members voted 5-2 to deny the zoning change and permit. After the council vote, the city’s mayor noted Grapevine was “nearly built out” and the zoning change request was not in accordance with the city’s master plan. A similar request was denied in September 2023.

  • Washworld, a world-leading leading manufacturer of car wash equipment and systems, recently announced it has added My Local Car Wash to its distributor network. Located in Marietta, Georgia, My Local Car Wash will sell and service Washworld vehicle wash systems throughout Georgia and Eastern Tennessee. Washworld manufactures numerous Razor touch-free and Profile soft touch car wash systems.

    👉 More updates here.

   Making Waves Around the World  🌊 

  • Car wash to be removed from Aberystwyth petrol station

    Plans were recently submitted to Ceredigion County Council planners which call for the removal of the existing jet wash and car wash at the Morrison’s petrol station on the Parc y Llyn retail park in Aberystwyth, a town in Ceredigion, Wales. The jet wash and car wash would be replaced with an extension to the existing petrol filling station’s sales building, erection of EV chargers with canopy, substation enclosure and other amenities. The proposals, which include the removal of some trees and hedgerow to make way for the development, will be considered by county planners at a later date. Read more here.

   What’s Coming Up  📅

  • AHR Expo: More than 1,800 HVACR exhibitors are expected at the AHR Expo Feb. 10-12, 2025, at the Orange County Convention Center in Orlando, Florida. More info here.

  • Southwest Car Wash Association: The organization will hold its annual convention and expo Feb. 26-28, 2025, at the Fort Worth (Texas) Convention Center. More info here.

  • Convenience U CARWACS Show 2025: The Convenience U CARWACS Show – Canada’s largest convenience, gas and car wash industry event – is set for March 4-5, 2025, at the International Centre Hall 5 in Mississauga, Ontario. More info here.  

  • APEC 2025: The leading conference in North America for power electronic professionals will take place March 16-20, 2025, at the Georgia World Congress Center in Atlanta, Georgia. More info here.

  • Heartland Carwash Association 2025: The organization’s annual product and equipment show will take place March 24-26, 2025, at the Mid America Center in Council Bluffs, Iowa. More info here.

  • ICA Car Wash Show 2025: The ultimate gathering for car wash pros returns to the Las Vegas (Nevada) Convention Center April 26-28, 2025. More info here.

  • Car Wash Show Europe 2025: The leading car wash trade fair in Europe takes place Sept. 24-25, 2025, at EXPO Greater Amsterdam in the Netherlands. More info here.

❓DID YOU KNOW❓

According to the Rinsed Quarterly Car Wash Report for the fourth quarter of 2024, among customers in the first year of a membership program, those who said they were “satisfied” with their membership ($260 in revenue annually) provided 41 percent more revenue than those who were “unsatisfied” with their membership ($180). The report includes aggregated data from over 3,000 car wash locations and excludes data from any public companies.

🤝 To advertise with CW Daily News, email [email protected] 

Disclaimer: The authors of cwdailynews.com, LLC are not financial or tax professionals. This email is for educational purposes only and should not be considered financial advice. We strongly recommend conducting your own research and consulting with qualified professionals before making any decisions. Our content, which may include affiliate links, reflects personal opinions and should not be used as the sole basis for decision-making. We are not responsible for any losses resulting from the use of this information.